FAQ

1- Will I receive the same product that I see in the picture?

We strive to provide accurate images and descriptions. However, some parts may vary slightly due to manufacturer updates or packaging changes.

2- How can I track my order?

After your purchase, you will receive a tracking number via email. You can use this number to track your shipment on the courier’s website.

3- What is your return policy?

We accept returns within 30 days of purchase for eligible items. Please contact our customer service to initiate a return.

4- Do you restock items marked as "out of stock"?

Yes, we regularly update our inventory and restock popular items. You can sign up for back-in-stock notifications on the product page.

5- What shipping options do you offer?

We offer various shipping methods including standard and expedited delivery. Shipping costs vary depending on your location and the size of the order.

6- Can I get technical support for the products I purchase?

Yes, our team is available to assist with technical inquiries related to the products. Please reach out to our support via email or phone.

7- How do I know if a spare part is compatible with my machine?

Check the product specifications carefully or contact our support team with your machine’s model number for guidance.

8- What payment methods do you accept?

We accept major credit cards, debit cards, and online payment options such as PayPal.

9- Can I order spare parts in bulk or for commercial use?

Yes, we offer bulk purchase options and special pricing for commercial customers. Contact us for a quote.

10- How long does delivery usually take?

Delivery times vary based on your location and the shipping method chosen, but typically orders arrive within 2-10 business days.

Contact Us Form

    Contact Information

    • wd cursor dark 23 Barrel Yards BLVD, Waterloo, Canada
    • wd phone dark Phone: +1 (647) 921-4905
    • wd envelope dark Email: info@zivon.ca