Terms & Conditions

Last updated November 13, 2026

Zivon.ca is operated by Zivon Part INC. These terms apply to purchases made through our online store.

Ordering and payment

Sign in to your Zivon account to place an order. Before you pay, review the part numbers, quantities, delivery information, and total. All prices are in Canadian dollars. Checkout shows the items, discounts, applicable taxes, and shipping charges before you place your order. Pay using the methods shown at checkout and keep your confirmation email for your records.

Check the product specifications and package contents before ordering. If you need help checking compatibility, contact us with your machine model and any part numbers or dimensions you have.

Shipping and local pickup

We ship within Canada. With Flexible Shipping, we select a suitable carrier based on the destination and the order. We may use Canada Post, UPS, FedEx, or another carrier. Eligible orders of CAD $150 or more qualify for free shipping. Your cart or checkout shows the shipping charge or free shipping that applies to your order.

We usually process orders within 1–2 business days. Delivery times are estimates and vary by destination and carrier. We send tracking information when your order ships. If local pickup is available at checkout and you select it, wait for the email confirming your order is ready and explaining when and where to collect it. See Shipping & Delivery for more information.

Order changes and cancellations

If you need to change or cancel an order, email [email protected] with your order number as soon as possible. You can also use Cancel Request under My Account → Orders when the option appears. We’ll confirm whether we can stop or change the order before it ships. If it has already shipped, follow the return steps below.

Returns, exchanges, and refunds

To start a return or ask about an exchange, contact us within 30 days of delivery at [email protected] with your order number. A brief note is enough. Please wait for return instructions before sending anything back.

  • Change of mind or wrong part ordered. Return the item unused and in its original condition and packaging, with any included parts or accessories. You pay the return shipping cost.
  • Defective, damaged, or incorrect item. Tell us what happened so we can help. We cover return shipping when we ask you to send the item back because it was defective, damaged in transit, or sent in error.

Once we receive and inspect an approved return, we issue the refund to the original payment method. It typically takes 5–10 business days for the refund to appear. See Returns & Exchanges for return instructions.

Your consumer rights

These terms and our store policies do not limit the rights or remedies you have under applicable consumer protection laws.

Website content and privacy

Product descriptions, photographs, graphics, and other website content are protected by the rights of Zivon or their respective owners. Third-party trademarks belong to their respective owners. See our Privacy Policy for how we handle personal information.

Contact Zivon

Zivon Part INC.
23 Barrel Yards Blvd, Waterloo, Ontario, Canada
Order help [email protected]
General inquiries [email protected]
Phone (647) 921-4905