Privacy Policy

Last updated November 13, 2026

Zivon Part INC. operates Zivon.ca. This policy explains how we handle personal information when you browse the site, create an account, place an order, or contact us.

What we collect and why

  • Accounts and orders. We collect your name, email address, phone number, billing and shipping addresses, order details, and any notes you provide. We use this information to manage your account, process payment, fulfill orders, provide tracking, and handle returns and disputes.
  • Customer support. When you contact us, we receive your contact details and the information you include in your message. Our contact form asks for your name, email, phone number, and company. We use the information to answer your inquiry and follow up as needed.
  • Comments and reviews. If you post a comment or review, your display name and approved content may appear publicly. Please keep order numbers and private information out of public posts.
  • Website activity. Cookies and similar technologies keep you signed in, remember your cart and preferences, protect the site, and help us understand how people use it. Analytics can include pages visited, interactions, and browser or device information.

Who helps us operate the store

  • Payments. We use WooPayments, which works with Stripe, to process card and supported wallet payments. The payment provider receives information needed for the transaction, including billing details and the order amount. Zivon does not store your full card number. If you choose to save a card, the store keeps a payment reference for future purchases.
  • Shipping. Shipping and fulfillment providers receive the name, address, and other delivery details they need to send and track your order.
  • Hosting and email. These service providers help run the site and deliver account, order, and support messages.
  • Analytics and spam protection. We use Google Analytics and Google Tag Manager to measure site use. Read how Google handles information from sites that use its services. Our contact form uses Cloudflare Turnstile to help detect automated submissions.

Some providers may process information outside Canada, where it may be subject to local laws. We may also disclose information when required by law.

Cookies and communications

You can manage or block cookies in your browser. Blocking essential cookies may affect sign-in, your cart, or checkout. Google provides information about its data controls at the link above. We currently send account, order, and support messages and do not send promotional email or run advertising campaigns.

How long we keep information

We keep personal information for as long as needed to provide the service, resolve support requests and disputes, maintain business records, and meet legal obligations. Order and invoice records may be kept longer than routine account or support information for accounting and tax purposes. You can contact us to ask about records that relate to you.

Your privacy choices and how to contact us

You can update some of your information in My Account. To request access or a correction, ask about deletion, withdraw consent where applicable, or raise a privacy concern, email [email protected] with the subject Privacy request. We may need to verify your identity before responding. Some information may need to be retained for legal or transactional reasons.

Zivon Part INC.
23 Barrel Yards Blvd, Waterloo, Ontario, Canada
Phone (647) 921-4905